Client Service Guidelines

Service Guidelines & Policies

Understanding our professional standards, appointment policies, and service expectations to ensure exceptional results for every client

Gemini Inked

The Hyper-Realism Experts™

Location

5520 HWY 280 Suite 4
Birmingham, AL 35242

Appointment Policies

Scheduling & Deposits

  • A non-refundable deposit is required to secure all appointments
  • Deposits will be applied toward your service total
  • Book appointments at least 2-3 weeks in advance for best availability
  • Consultation appointments may be scheduled before your service date

Cancellation & Rescheduling

  • 48-hour notice required for cancellations or rescheduling
  • Reschedule with 48+ hours notice: deposit applies to new appointment
  • Cancellations/reschedules within 48 hours: $250 rebooking fee + full session payment required
  • Late arrivals (15+ minutes): may result in rescheduling, deposit forfeiture, and rebooking fees apply
  • No-shows: Full deposit forfeited + new deposit + $250 rebooking fee required

Note: Gemini Inked may need to cancel or postpone appointments at short notice. We will make every effort to inform you in advance. Compensation is not offered for postponed appointments.

Appointment Duration

Please plan your day accordingly. Service times vary:

  • Hyperrealism Brows: 2-3 hours
  • SMP Sessions: 2-4 hours
  • 3D Areola: 2-3 hours
  • Scar Camouflage: 1-3 hours

Pre-Appointment Requirements

24 Hours Before

  • No alcohol consumption
  • No blood thinners (aspirin, ibuprofen)
  • No caffeine (day of appointment)
  • No excessive exercise
  • No waxing or threading brow area

Day of Appointment

  • Arrive with clean skin (no makeup)
  • Eat a full meal before arrival
  • Bring photo ID
  • Wear comfortable clothing
  • Plan for recovery time after

Important Medical Disclosure

Please inform us of any medical conditions, medications, allergies, or recent cosmetic procedures. Certain conditions may require medical clearance:

  • Diabetes
  • Blood disorders
  • Autoimmune conditions
  • Recent Botox or fillers
  • Keloid scarring history
  • Active skin conditions

Aftercare Guidelines

Your Results Depend on Proper Aftercare

Following aftercare instructions is CRITICAL for optimal healing, pigment retention, and final results

Keep Area Clean & Dry

  • Gently clean with provided aftercare solution 2-3 times daily
  • Pat dry - never rub or scratch the area
  • Apply thin layer of provided healing ointment as directed
  • NO swimming, saunas, steam rooms, or hot tubs for 2 weeks
  • NO excessive sweating or heavy workouts for 10 days

Sun Protection & Skincare

  • Avoid direct sunlight for 2 weeks (wear hat when outdoors)
  • Use SPF 30+ sunscreen after healing to preserve color
  • NO makeup on treated area for 10 days
  • NO chemical peels, retinol, or glycolic acid near area for 4 weeks
  • NO facials, Botox, or fillers near area for 4 weeks

Healing Timeline & What to Expect

1-3

Days 1-3

Color appears very dark and bold. Some redness and tenderness. This is normal!

4-7

Days 4-7

Flaking and peeling begins. DO NOT PICK! Let it shed naturally.

7-14

Days 7-14

Color appears lighter/patchy. This is part of healing - don't worry!

4-6

Week 4-6

Final results emerge. True color returns. Touch-up scheduled at 6-8 weeks.

DO NOT PICK, SCRATCH, OR RUB!

Picking at scabs or flaking skin can cause pigment loss, scarring, and infection. Allow skin to heal naturally. If you have concerns during healing, contact us immediately at (205) 235-3878 or [email protected]

Treatment Information & Consent

Important: Make an Informed Decision

This information is designed to help you make an informed decision about undergoing permanent makeup and scalp micropigmentation treatments. Please ensure you have read and understood all documentation provided, including the Client Personal Medical Record and information from your consultation and our website.

You have the right to change your mind at any time before beginning treatment, even after signing consent forms.

Key Treatment Facts

  • Elective procedure: These treatments are not medically necessary
  • Tattooing technique: Pigments applied just below the skin surface
  • Permanent change: Markings can be difficult to remove; removal success cannot be guaranteed
  • Natural pigments: Made with carbon and iron oxide ingredients
  • Mild discomfort: Some discomfort or mild pain may be experienced

Risks & Safety

  • Infection risk: As with any tattooing procedure, risk exists (though serious infections are very rare)
  • Medical clearance: Clients with skin cancer history, sun-damaged skin, or relevant conditions should consult physician
  • Physician certificate: We may require signed medical clearance for certain conditions

Treatment Suitability Assessment

We will assess whether the treatment is suitable and likely to be successful before proceeding with your service. If we determine the treatment is unsuitable for your specific situation, we will explain why and may recommend alternative options or medical consultation.

Your responsibility: It is crucial that you provide all relevant medical details, current medications, and health conditions during your consultation and on your Client Personal Medical Record. Withholding information may affect treatment suitability and results.

Liability & Client Responsibilities

Limitation of Liability

Gemini Inked is not liable for economic loss or other special, indirect, or consequential loss or damage arising from treatments performed

Gemini Inked is not liable for damages resulting from the client's failure to disclose relevant medical details, conditions, or medications

Gemini Inked is not liable for results affected by non-compliance with aftercare instructions or failure to attend follow-up appointments

Client Responsibilities

  • Provide complete and accurate medical information, including all conditions, allergies, and medications
  • Follow all pre-treatment preparation requirements
  • Adhere strictly to all aftercare instructions provided
  • Attend all scheduled follow-up and touch-up appointments
  • Contact us immediately if complications or concerns arise during healing
  • Understand that laser removal costs (if desired) are client's responsibility

Critical: Aftercare Compliance

Compliance with aftercare instructions and attendance at follow-up appointments are CRUCIAL for optimal results and MUST BE FOLLOWED.

Any tampering with the procedure, including failure to attend necessary follow-up sessions, will void Gemini Inked's guarantee against potential fading.

Payment & Pricing Policies

Payment Methods

  • Cash (preferred)
  • Credit/Debit Cards (Visa, Mastercard, Discover, Amex) - 3% processing fee
  • Digital Payments (Venmo, CashApp, Zelle)
  • Certified Bank Checks
  • Financing Available (Cherry, Sunbit - see Financing page)

Payment Terms: 50% of treatment cost is payable before the first session. Remaining balance due at completion.

Pricing & Deposits

  • Non-refundable deposit required to secure all appointments
  • Deposit deducted from treatment cost at service
  • Service pricing determined during consultation
  • Price quotes valid for one year from consultation date
  • Touch-up sessions typically 4-8 weeks after initial service
  • Annual color boost services available to maintain results

Satisfaction Guarantee & Refund Policy

NO REFUNDS for work performed. All services are final once treatment has begun.

We are committed to your satisfaction and provide a 12-month guarantee against unforeseen fading or lightening from the initial treatment date. This guarantee is valid only after completing all initially quoted sessions.

If you have concerns about your results after proper healing (6-8 weeks), we will work with you to address them during your scheduled touch-up appointment. Additional correction appointments may be scheduled as needed within the guarantee period.

Important: Results may vary based on individual factors including skin type, age, lifestyle, sun exposure, skincare routine, and adherence to aftercare instructions. Treatment effectiveness varies per individual, and maintenance sessions may be required to maintain optimal results.

Changes to agreed style (hairline repositioning, density increase, darker color) are chargeable as new services. Laser removal costs are the client's responsibility.

Professional Standards

Sterile Environment

All tools sterilized, single-use needles, hospital-grade sanitation protocols for your safety

Certified Artists

Licensed, certified, and continuously trained in the latest hyperrealism techniques

Premium Pigments

FDA-compliant, high-quality pigments designed for lasting, natural-looking results

Client Acknowledgments & Consent

By proceeding with treatment at Gemini Inked, you acknowledge and confirm the following:

Treatment Understanding

  • I have read and understood all information provided
  • I acknowledge this is a permanent change to my appearance
  • I understand there is no guarantee of removal
  • I understand treatment effectiveness varies per individual

Medical Disclosure

  • I will inform Gemini Inked of any skin or medical conditions
  • I will disclose all medications and supplements I am taking
  • I will notify of any allergies or sensitivities
  • I understand withholding information affects my results

Aftercare Commitment

  • I understand post-treatment care requirements
  • I will follow all aftercare instructions provided
  • I will attend all required follow-up appointments
  • I understand maintenance may be required

Photography & Privacy

  • I consent to photographs for treatment records
  • I consent to before/after photos for marketing (optional)
  • I understand I can opt-out of marketing photos
  • I consent to SMS text messages from Gemini Inked

Data & Privacy

  • I consent to storage of my personal data
  • I consent to processing of data for treatment purposes
  • I understand my privacy will be protected
  • I can request data access or deletion per privacy laws

Financial Agreement

  • I understand all deposits are non-refundable
  • I understand NO REFUNDS for completed work
  • I agree to cancellation and rescheduling policies
  • I understand quotes are valid for one year

Formal Consent at Appointment

You will be asked to review and sign a comprehensive Client Personal Medical Record and Consent Form at your first appointment. This form includes all the acknowledgments listed above plus additional treatment-specific information.

Only sign the consent form if you are completely comfortable proceeding with treatment. You have the right to change your mind at any time before beginning treatment.

Effective Date: January 1, 2025 | These service guidelines are subject to updates

Questions or concerns about these guidelines? Contact us anytime.

Studio Policies

Guest Policy

Out of respect for our clients' time and the detailed attention required for our work—as well as consideration for other clients who may be at the location—we kindly ask that you attend your appointment solo. Children or additional guests are not permitted during your session.

  • This policy ensures we can give you our undivided attention and maintain a calm, professional environment
  • Our work requires precise detail and concentration—your comfort and results are our priority
  • We appreciate your understanding and cooperation in helping us maintain this focused atmosphere
  • Special circumstances? Please contact us in advance to discuss: (205) 235-3878

Photography & Social Media

  • We may photograph your results for portfolio and social media (with your permission)
  • You are encouraged to share your transformation and tag @geminiinked
  • Referral rewards available when you share your experience
  • Your privacy is respected - inform us if you prefer not to be photographed

Communication & Consultations

  • Free consultations available by appointment to discuss your goals
  • Call or text (205) 235-3878 during business hours
  • Email inquiries: [email protected]
  • We respond to inquiries within 24-48 business hours

Age Requirements

  • Clients must be 18+ years old with valid photo ID
  • Minors (16-17) may be considered with parental consent and presence
  • Services not available for clients under 16 years old

Questions About Our Policies?

We're here to help! Contact us anytime to discuss our service guidelines, appointment policies, or any concerns you may have.